experience life the same way again.
“Tony, you were a big hit with our Industry Partner audience members!”
— Joanie Flynn - Vice President Marketing, Gulf Shores & Orange Beach Tourism
Sample Keynotes and Presentations
The Complete Experience: Unlocking the secrets of online reviews that drive your customers’ loyalty
The war for consumer dollars is greater than ever before. Customers are demanding more value for their money and in today's marketplace and they are greatly influenced in their buying decisions by online reviews of total strangers. ‘The Complete Experience’ takes you behind the scenes to discover five secrets of online reviews that drive customer loyalty to your company and brand. Based on the #1 best-selling book by the same name.
Customer Experience Tipping Points: Understanding the critical moments in your customer’s journey where your relationship is on the line
While analyzing tens of millions of customer comments, Tony Bodoh learned that there are only nine tipping points in any customer journey across all industries. The companies that successfully help their customers navigate these moments on the journey have higher retention rates, receive more referrals and win the industry awards for having the best customer service. Learn about the critical moments where your customer decides whether they will continue to do business with you or if they will switch to a competitor. Based on the popular course, ‘CX Tipping Points.’
The Penthouse Effect: Managing overwhelm to increase customer loyalty
There is a very specific formula required to evoke an “Excellent” experience. This formula can be applied in any industry with tremendous results. It shows up in nearly every 5-star review or ‘Top box’ survey response. This formula determines the difference between customer amazement and customer overwhelm. Learn the elements of the formula and see examples of it showing up in a variety of industries and consumer experiences. Based on the upcoming book by the same title.
The Customer Within: A new model for understanding the irrational behavior of customers and what you can do about it
Consumer behavior often appears to be irrational and unpredictable leading to failed marketing campaigns, ineffective product launches and poor customer experiences. Science and economics are now revealing the secrets behind customer behavior. Understanding a simple but insightful model of how humans experience the reality around them will help you influence customer behavior so that you can design campaigns, products and services that succeed every time. Based on the upcoming book, ‘The Customer Within.’
Read more about Tony Bodoh.
Schedule Tony to speak at your event.
Recent Presentations and Workshops
CEO Space, Orlando FL
#1 on Forbes "Can't Miss" Conferences for Entrepreneurs
#2 on INC.COM "Can't Miss" Business Conference
Return on Admiration: How to Confidently Build a Company Customers Love and Can't Stop Talking About
A presentation to the Consumer Behavior class based on my article by the same name.
"Great content. Awesome examples. Gave us things we can do. Action steps."
"Tony's delivery style is excellent. His content is extremely valuable and easy to understand/implement."
"Tony had valuable insight into human behavior and how to use it."
Anonymous comments from surveys
CEO Mastermind SE, Nashville TN
Return on Admiration: How to Confidently Build a Company Customers Love and Can't Stop Talking About
A presentation to the Consumer Behavior class based on my article by the same name.
"You have been very knowledgeable and helpful, and your expertise is very valuable to our industry."
Joy Matanguihan, JD, President, The Filipino-American Association of TN
University of St. Thomas, Houston TX
Here's What You Can Learn From the Virality of the EpiPen Scandal
A presentation to the Consumer Behavior class based on my article by the same name.
"In August 2016 Tony wrote a very intriguing post on LinkedIn about the EpiPen scandal and how it impacted the customer experience for people that depend on the product. That article impressed me so much that I reached out to him to compliment him and found him to be extremely engaging and knowledgeable about the topic of customer experience. I was teaching Consumer Behavior in Fall 2016 and I wanted to have him do a guest lecture. Well Tony is in a totally different city but thanks to the wonders of technology he agreed to speak to my class via a live webinar. He patiently worked with me to set up this guest lecture amid the cliche technology problems. Tony's lecture addressed his article and extended into understanding and managing the customer experience. It was really beneficial for my students to hear this talk from an experienced practitioner's point-of-view. He was really gracious in giving his time to my students. As a result of this collaboration, I hope to partner with Tony on some future research/writing projects. He is a real thought leader in understanding the customer experience and I believe he would be excellent in helping marketers enhance their understanding of their customers and ultimately increasing their bottom lines."
Rosalind Wyatt, PhD, Visiting Assistant Professor
St. Joseph Parish and School Leadership Workshop
An Active Model for Building a Living, Loving, Vibrant Community
USO Caretakers Summit, Fort Drum
Being a Caretaker in Beast Mode
“The Beast Mode Training is a great tool and resource for channeling your energy to be the best you can be at any given task you are trying to accomplish. During the presentation, Medical Support Staff and Family Caregivers at Fort Drum were able to see firsthand how this program truly inspires them and can change their mindset on how to take on each day in their role as Caregiver.”
Kendall Walton, Programs Manager, USO
2016 Gulf Shores and Orange Beach Tourism Summit
Customer Experience Tipping Points: Understanding the Critical Moments in Your Customer’s Journey Where Your Relationship is on the Line
"Our destination is in the middle of a strong growth spurt. Change brings challenges in attracting and satisfying the type of customer your business is best equipped to serve. When planning our annual Tourism Summit, I immediately thought of Tony Bodoh. Tony and I had worked together in the past and his Customer Experience Tipping Points presentation could meet our current growing pains and seasonal preparation needs.
I knew Tony’s common sense, multi-industry experience, and immediate easy-to-take-action recommendations would resonate with our very entrepreneurial audience. Tony spent time researching our companies, our positioning and who we attract. He understood the differing needs across lodging, restaurants and attractions.
It was one of our largest turn-outs; attendees left with a few simple avenues to explore to improve their servicing to differentiate their business and to be ready for the main season. They understood they didn’t need to be perfect; rather they needed to concentrate on improving their customer experience where it mattered most to their customer target – and this would occur best by analyzing, listening and hearing what the customer is already saying matters to them. Our industry partners could do this, and now they knew where to focus their efforts! We are considering having Tony return for one of our quarterly meetings for follow-up discussions and to sustain and grow our experience journey!"
Joanie Flynn, Vice President Marketing, Gulf Shores & Orange Beach Tourism
Ultimate Dentist Mastermind
Leveraging Your Online Patient Reviews as a Marketing Tool
"I just listened to last night's recording. It is fabulous! You did such an incredible job, seriously you did. Being able to just listen, and not be thinking about being the host or multitasking; I heard it with fresh ears. I am so grateful that you were willing to share with my MasterMind members, your brilliance. I know as I grow my companies, that I will want to increase my involvement with the work you do.
Deanna Robinson, Founder, Dentistry It's Personal
Life Mastery Institute: Pinnacle
Decision-Making: Closing the Gap between What You Want and What You Achieve
"Your talk is electric. Your acknowledgement to the audience for their energy was a reflection of your energy. POP!! Your voice and words are filled with encouragement to make a decision. Inspiring. The way you described the myths holding us back from making a decision had me shaking my head –yes – yes - in belief. Somehow, your bringing the myths into the light of day helps let go of them. It is so relevant and applicable to my daily life. Thank you for sharing this. Amazing."
Raquelle P., Sales Leader, Fortune 500 Logistics Company
The Incite Text Analytics Summit West
Sentiment Analysis, NLP and Multi-Lingual Text Analytics
"I wanted to take a quick moment to thank you so much for joining us at the Text Analytics summit and sharing your expertise with our audience. The response from our attendees was fantastic."
Brynn Smith-Raska, Head of Analytics & Advertising, Incite Group
Global Business Travel Association: Tennessee Chapter
The Guest Experience Factor
TDWI International Executive Summit
Driving Cultural and Operational Change within an Organization by Merging Quantitative and Qualitative Data
Nashville Association of Sales Professionals
Growing Sales Exponentially: Develop X-Ray Vision to See Into the Hearts and Minds of Your Customers
TDWI Memphis Chapter Meeting
Data Convergence: Unlock Your Multi-Million Dollar Opportunities by Integrating What Your Customers Say and What your Customers Do
Podcasts, TV & Print Interviews
Navigating the Customer Experience
- Episode 019: The Human Connection: A Shared Experience with Tony Bodoh
- Episode mentioned as in top listings for Customer Experience podcast episodes by NGData
Hospitality Academy
- Episode 023: The Complete Experience, with Tony Bodoh
Sports Wealth Radio
Impact You
- Episode 09: Creating a Stronger Customer Experience by Listening Part 1
- Episode 11: Creating a Stronger Customer Experience by Listening Part 2
- Episode 13: Creating a Stronger Customer Experience by Listening Part 3
Life Unsettled
- Episode10: Stress—We can Relate and Learn Redirection
Your Partner in Success Radio
- February 2017: Fire Your Sales Team, Hire Your Customers
- March 2016: The Complete Experience (Interview related to "The Complete Experience" book release)
- September 2011: Customer Experience for the Small Business Owner
- March 2009: Customer Service for Any Size Business
- January 2009: ProfiTornado – Grow Your People to Grow Your Profits
“Waking Up in America”
- TV Show: Episode 34: Live the Life You were Created For
Quantifying Emotion: An Interview with Tony Bodoh
Interviewed for various articles in magazines including:
- INC Magazine
- Search Business Analytics
- Restaurant Hospitality
- CIO Magazine
- 1 to 1 Media
- Information Week
- Knoxville Business Journal
- SearchCRM.com
- dmreview.com
- Hotel Business Magazine
- Breakthrough Analysis
- intelligententerprise.com
- b-eye-network.com
- htmagazine.com
Publications
Books
February 2016
#1 Best Seller
“The Complete Experience: Unlocking the Secrets of Online Reviews that Drive Customer Loyalty”
June 2016
#1 Best Seller
"LEVERAGE: Achieve a Lot with the Little You've Got"
Blog
www.TonyBodoh.com
www.BeastModeLive.com
Guest Blog
www.ExtremeFocus.com
www.CXUniversity.com